Workforce development strategies

Products

ANCOR/RTC Realistic Job Preview (2017)

A video illustrating the real, everyday work of direct support professionals (DSPs) in the field of developmental disabilities. This job preview is a DSP recruitment strategy designed to give potential employees detailed and balanced information about job expectations, the employer, and the worksite, so they can make an informed decision about accepting a job offer from the employer. A realistic job preview provides both positive and negative information that potential staff are unlikely to know. DSPs profiled in the video offer first-person advice about this important career choice in the following areas: On the Job, Rewards of Direct Support, Challenges of Direct Support, Qualities of a Great DSP, and Lessons Learned. The video is available through licensing for agencies that wish to incorporate it into their online training for staff. The fee for viewing the video is based upon the size of the client organization, which determines the number of authorized views. For information about agency licensing for Web use, send an email to [smith495@umn.edu](mailto:smith495@umn.edu). You can also [find more information about the video here](http://www.nationaladvocacycampaign.org/direct-support-realistic-job-preview). (Publication Date: June 27, 2017)

Staff: Jerry W Smith

DSP Recognition (September 2013)

A newsletter issue for Direct Support Professionals (DSPs) recognizing their accomplishments and telling their career stories about supporting people with disabilities. A critical part of recognizing DSPs is educating, training, and credentialing them to further their careers and this issue offers useful information on how to do that - and thus develop the Direct Support workforce. (Publication Date: September 01, 2013)

Collaborators: National Alliance for Direct Support Professionals

National Frontline Supervisor Competencies (April 2013)

A nationally validated set of 11 competency areas, known as the National Frontline Supervisor Competencies, guiding the work of frontline supervisors in the direct support workforce. (Publication Date: April 03, 2013)

Staff: Amy S Hewitt, Sheryl A Larson

Frontline Supervisor Structured Behavioral Interview Questions (April 2013)

A set of behavioral and situational interview questions gauging the knowledge of external frontline supervisor candidates about the 11 competencies identified in the *National Frontline Supervisor Competencies*. For internal candidates, refer to the *Frontline Supervisor Assessment*. (Publication Date: April 03, 2013)

Staff: Amy S Hewitt, Sheryl A Larson

Frontline Supervisor Assessment (April 2013)

A test helping frontline supervisors and frontline supervisor candidates to evaluate their current performance level and create a self-development plan. Known as the Frontline Supervisor Assessment, it is based on the 11 competencies identified in the *National Frontline Supervisor Competencies*. (Publication Date: April 03, 2013)

Staff: Amy S Hewitt, Sheryl A Larson

Staff Recruitment, Retention, & Training Strategies for Community Human Services Organizations (2012)

A 15-chapter textbook and how-to-guide helping organizations to select and implement strategies that address the challenges of recruiting, retaining, and training Direct Support Professionals. (Publication Date: January 01, 2012)

Staff: Amy S Hewitt, Sheryl A Larson

Quality Supports, Quality Lives (2010)

A DVD illustrating the need for and importance of the work of Direct Support Professionals (DSP), while also highlighting some of the barriers faced by DSPs, such as low pay, lack of affordable health insurance, and insufficient training. The Bureau of Labor Statistics projects that one million new DSPs will be needed by 2016. DSPs support individuals with disabilities, people with chronic health conditions, and older adults so they can live, work and participate fully in their communities. Direct Support Professional job titles vary, and include in-home support worker, personal assistant, home health aide, job coach, direct support worker, and independent living skills instructor. These supports are essential across the lifespan to ensure that people who rely on supports can live healthy, safe lives. However the barriers lead to high turnover among DSPs, creating a workforce crisis that, combined with the aging of the nation, needs immediate attention from our nation's policymakers. The audience for this video is provider agencies, DSP networks, disability organizations, and those interested in improving the workforce. A portion of the proceeds from this video supports the National Alliance for Direct Support Professionals (NADSP). (Publication Date: January 01, 2010)

Staff: Jerry W Smith

State Chapter Development (2009)

A newsletter issue explaining how Direct Support Professionals can benefit from their NADSP state chapter - and how they can start their own. (Publication Date: December 01, 2009)

Staff: Amy S Hewitt

Collaborators: National Alliance for Direct Support Professionals

DSP Recognition (2008)

A newsletter issue highlighting the recognition of the work of Direct Support Professionals (DSPs), including examples of ways in which agencies recognize DSPs, the role of credentialing in elevating recognition of the profession, what DSPs say about the types of recognition that are important to them, the recognition of DSP work in public policy, and more. (Publication Date: December 01, 2008)

Staff: Amy S Hewitt

Collaborators: National Alliance for Direct Support Professionals

Credentialing (2007)

A newsletter issue explaining how credentialing Direct Support Professionals (DSPs) can heighten professionalism among DSPs and improve public perceptions of their work. (Publication Date: December 01, 2007)

Staff: Amy S Hewitt, Nancy J McCulloh

Collaborators: National Alliance for Direct Support Professionals

Final Report: National Training Institute for Frontline Supervisors (2007)

A report describing a project that refined, tested, and delivered a "Train-the-Trainer" model to the National Training Institute for Frontline Supervisors. The project also provided a distributed learning, technical assistance and consulting model to assist community human service employers, families and consumers nationwide to recruit, retain, and train direct support professionals and frontline supervisors. (Publication Date: September 30, 2007)

Staff: Amy S Hewitt, Nancy J McCulloh, Sheryl A Larson

National Validation Study of Competencies For Frontline Supervisors and Direct Support Professionals (2007)

A report summarizing a study of the competencies needed by Frontline Supervisors (FLS) and Direct Support Professionals (DSPs) supporting people with intellectual and developmental disabilities. It includes a description of training needs, and timing of training for FLS and DSPs. Using survey methodologies, the study validated nationally the results of two comprehensive Minnesota analyses of competencies needed by DSPs and FLS, extending the existing analyses by sampling DSPs, FLS and managers in 77 agencies in five states. (Publication Date: April 01, 2007)

Staff: Amy S Hewitt, Susan N ONell, Sheryl A Larson

You Know That it's Got to be Dedication That I am Still Here: The Experiences of Direct Support Professionals During Hurricanes Katrina and Rita, and Aftermath (2007)

A report describing the experiences of Direct Support Professionals (DSPs) who worked in New Orleans between August 2005 and May 2006 - before, during, and after Hurricanes Katrina and Rita. In 2006, the University of Minnesota was asked to conduct a series of interviews and focus groups with staff from two programs of the Volunteers of America (VOA) of Greater New Orleans: Supported Living Services (offering family and semi-independent living supports to adults and children with disabilities) and Community Living Services (offering group homes for adults and children with developmental disabilities). The purpose of the interviews was to learn what happened during the hurricanes, what worked and didn't work for DSPs and those they supported in relation to the evacuation, why the DSPs returned to New Orleans, and DSP recommendations for future disaster preparation and response. (Publication Date: March 31, 2007)

Staff: Amy S Hewitt, Sheryl A Larson, Jennifer A Hall-Lande

Collaborators: Volunteers of America of Greater New Orleans

We Get It Done: Working as a Direct Support Professional (2007)

A video about and for Direct Support Professionals (DSPs) -- service professionals entrusted with the immense responsibility of assisting people with intellectual and other developmental disabilities to live rich and fulfilling lives. The expectations of DSPs are demanding, complex, and always evolving. *We Get it Done: Working as a Direct Support Professional* clearly illustrates this everyday work for New Yorkers in a variety of residential and vocational settings and provides first-person stories and advice from real DSPs. Produced by RTC Media for the New York State Association of Community and Residential Agencies. (Publication Date: January 15, 2007)

Staff: Jerry W Smith

Higher Ground: The Dedication of Direct Support Professionals During and After Hurricanes Katrina and Rita (Brief) (2007)

A brief summarizing the report, *You Know that it's Got to be Dedication that I am Still Here: The Experiences of Direct Support Professionals During Hurricanes Katrina and Rita, and the Aftermath*. It describes the experiences of Direct Support Professionals (DSPs) who worked in New Orleans between August 2005 and May 2006 - before, during, and after Hurricanes Katrina and Rita. The full length report is available at [http://ici.umn.edu/products/docs/NOLAFinalReport.pdf](http://ici.umn.edu/products/docs/NOLAFinalReport.pdf). (Publication Date: January 01, 2007)

Staff: Amy S Hewitt, Sheryl A Larson, Jennifer A Hall-Lande

Collaborators: Volunteers of America of Greater New Orleans

Higher Ground: The Dedication of Direct Support Professionals During and After Hurricanes Katrina and Rita (DVD) (2007)

A documentary film telling the stories of some of the heroic Direct Support Professionals from New Orleans who, despite long hours, low pay, and tremendous stress and trauma, continued to provide support services during and after the storms while often not knowing the fate of their own families. For months, these dedicated women and men put others before themselves, providing care and support with improvised resources. For these heroes of New Orleans, being a direct Support Professional is much more than a job. A preview of the 47-minute DVD is online at [www.highergroundthemovie.org](http://rtc.umn.edu/rtcmedia/higherground/). (Publication Date: January 01, 2007)

Staff: Jerry W Smith

Collaborators: Volunteers of America of Greater New Orleans

Workforce Development (2006)

A newsletter issue containing examples of efforts across the country to help community human service agencies, individuals, and family employers find, train, and keep high quality DSPs (also known as DSP Workforce Development). (Publication Date: December 01, 2006)

Staff: Amy S Hewitt, Nancy J McCulloh

Collaborators: National Alliance for Direct Support Professionals

Find, Choose and Keep Great DSPs (2006)

A pair of easy-to-use toolkits helping families and people with disabilities find quality, caring, and committeed Direct Support Professionals (DSPs). There are two different versions of the tookit: one for people with disabilities and one for their family members and support providers. These toolkits, which can be used together or separately, provide: * Information on where in the community individuals and families can find the best DSPs to meet their needs. * Information on how individuals and families choose the best DSP for their needs, including how to develop a realistic job preview. * Information on how to train and support DSPs in the job so they stay longer. * A CD that provides worksheets, sample realistic job previews, and other resources. (Publication Date: January 01, 2006)

Staff: Amy S Hewitt, Nancy J McCulloh

DSP Perspectives (2006)

A newsletter issue for Direct Support Professionals (DSPs) offering various DSP perspectives on effectively supporting individuals with disabilities. (Publication Date: January 01, 2006)

Staff: Amy S Hewitt, Nancy J McCulloh

Collaborators: National Alliance for Direct Support Professionals

Direct Support Professional Recruitment Toolkit (2004)

A resource helping human service employers recruit and retain quality Direct Support Professionals (DSPs). This resource provides tools to create an exciting, dynamic recruitment plan, resulting in a large pool of qualified applicants. The toolkit, which may be used by agencies, individuals, families, consortia, and organizations, provides: * Information on how to develop a marketing strategy and recruitment plan that meets each employer's unique needs. * Information on where to find people who make great DSPs. * Samples of effective recruitment tools designed to reach target niche groups. * A CD-ROM (PC/Mac) with templates that can be customized to produce professional, eye-catching materials. (Publication Date: January 01, 2004)

Quality Mall (2004 - Present)

An interactive database providing an online clearinghouse of over 3,500 resources from around the country related to person-centered services and supports for persons with intellectual and developmental disabilities. For use by individuals with disabilities, families, advocates, government officials, and service providers, it covers a wide variety of topical areas related to community participation and inclusion, and quality of life. Quality Mall is managed by the Institute's Research and Training Center on Community Living. (Publication Date: January 01, 2004)

Staff: Angela N Amado, Claire Cunningham, Jerry W Smith, Julie E Dahlof Kramme, John G Smith

Wages of Direct Support Professionals Serving Persons with Intellectual and Developmental Disabilities - A Survey of State Agencies and Private Residential Provider Trade Associations (March 2003)

A brief summarizing the results of a survey of state agencies administering services for persons with intellectual disabilities and developmental disabilities (ID/DD) and state-level residential service provider trade associations. The purpose of the survey was to gather and summarize available state-level information on wages paid to direct support professionals (DSPs) within each of the states. (DSPs are the individuals who provide the ongoing person-to-person support needed by people with ID/DD to carry out their daily activities.) In addition to wage statistics, the survey also gathered information on legislative and other initiatives within the states to affect DSP wages. Data collection included a brief survey to which key informants responded via mail or by telephone interview. Reports related to DSP wages, legislation, and other documents related to wage policy or related initiatives were also obtained and abstracted. (Publication Date: March 01, 2003)

Staff: Vicki D Gaylord

The Peer Empowerment Program (PEP): A Complete Toolkit for Planning and Implementing Mentoring Programs Within Community-Based Human Services Organizations (2001)

A planning guide and curriculum for supervisors and agency staff focusing on socialization and skill development for all employees. Includes Program Coordinator Guide, Facilitator Guide, and Learner Guide. (Publication Date: January 01, 2001)

Staff: Amy S Hewitt, Susan N ONell, Sheryl A Larson

Removing the Revolving Door - Strategies to Address Recruitment and Retention Challenges (2001)

A curriculum targeting frontline supervisors and managers regarding the use of effective recruitment, retention, and training strategies. Includes Facilitator Guide and Learner Guide. (Publication Date: January 01, 2001)

Staff: Amy S Hewitt, Susan N ONell, Sheryl A Larson

The Power of Diversity: Supporting the Immigrant Workforce (2001)

A curriculum helping supervisors and other agency staff find, support, and retain immigrant workers. Includes Facilitator Guide and Learner Guide. (Publication Date: January 01, 2001)

Staff: Lynda L Anderson, Amy S Hewitt, et. al., Susan N ONell

Teamwork (2001)

A newsletter issue for Direct Support Professionals offering various perspectives on effectively supporting individuals with disabilities through teamwork by interacting with their co-workers, participating on their consumers' support teams, and becoming involved in agency-wide teams. (Publication Date: January 01, 2001)

Staff: Lynda L Anderson, Amy S Hewitt

Collaborators: National Alliance for Direct Support Professionals

Professionalism (Fall 1998)

A newsletter issue for Direct Support Professionals (DSPs) offering various perspectives on effectively supporting individuals with disabilities by becoming more professional in their work habits and attitude. (Publication Date: October 01, 1998)

Staff: Amy S Hewitt, Susan N ONell

Collaborators: National Alliance for Direct Support Professionals

Stress and Burnout (Summer 1998)

A newsletter issue for Direct Support Professionals showing how they can cope with stress while still effectively supporting individuals with disabilities. (Publication Date: August 01, 1998)

Staff: Amy S Hewitt, Susan N ONell

Collaborators: National Alliance for Direct Support Professionals

Premier Issue (Fall 1996)

A newsletter issue for Direct Support Professionals offering various perspectives on effectively supporting individuals through this and future issues of the series. (Publication Date: October 01, 1996)

Staff: Amy S Hewitt, Susan N ONell

Collaborators: National Alliance for Direct Support Professionals