Training

Products

Person-Centered Practices (2017)

A newsletter issue for Direct Support Professionals (DSPs) exploring person-centered practices. This issue of *Frontline Initiative* brought together voices on what has been happening in this work around the country. Person-Centered Thinking is a dynamic skill that considers how a person truly wants to direct their lives. People who receive services are often expected to conform and fit into routines and procedures set up by service providers or caregivers. But current service standards, which include state and federal requirements, are providing more room for person-centered practices. Person-centered practices are at the forefront as services shift away from a system-centered focus. (Publication Date: April 21, 2017)

Staff: Claire E Benway, Julie E Kramme, Connie J Burkhart

Trauma-Informed Care (2015)

A newsletter issue for Direct Support Professionals (DSPs) exploring trauma-informed care. This issue of *Frontline Initiative* provides background information on trauma-informed care and offers DSPs specific ways to provide positive, trauma-informed supports. All people can experience trauma; traumatic experiences can make a person feel threatened and can have lasting effects on a person's life. Trauma-informed care is an approach that affirms the lasting impact that traumatic experiences can have on people's lives, and how those experiences can impact a person's present actions. Trauma-informed care takes a thoughtful approach about these experiences. It is proactive in providing support that helps prevent further crises. (Publication Date: December 22, 2015)

Staff: Lindsey Zemanek, Julie E Kramme, Joe Timmons, Connie J Burkhart

Active Support: People Fully Engaged in Life (2014)

A DVD providing an overview of Active Support -- how it is implemented and the kind of training involved to make it successful. Active Support is an organizational intervention that enables Direct Support Professionals in community settings to effectively support the engagement of persons with intellectual or developmental disabilities (ID/DD) throughout their day and in their communities. The DVD includes a long version (24:12) and short version (5:30) of the program. Both programs are closed captioned. (Publication Date: September 04, 2014)

Staff: Jerry W Smith

Collaborators: University of Sydney [Australia], Deakin University [Australia]

National Frontline Supervisor Competencies (April 2013)

A nationally validated set of 11 competency areas, known as the National Frontline Supervisor Competencies, guiding the work of frontline supervisors in the direct support workforce. (Publication Date: April 03, 2013)

Staff: Amy S Hewitt, Sheryl A Larson

Frontline Supervisor Structured Behavioral Interview Questions (April 2013)

A set of behavioral and situational interview questions gauging the knowledge of external frontline supervisor candidates about the 11 competencies identified in the *National Frontline Supervisor Competencies*. For internal candidates, refer to the *Frontline Supervisor Assessment*. (Publication Date: April 03, 2013)

Staff: Amy S Hewitt, Sheryl A Larson

Frontline Supervisor Assessment (April 2013)

A test helping frontline supervisors and frontline supervisor candidates to evaluate their current performance level and create a self-development plan. Known as the Frontline Supervisor Assessment, it is based on the 11 competencies identified in the *National Frontline Supervisor Competencies*. (Publication Date: April 03, 2013)

Staff: Amy S Hewitt, Sheryl A Larson

Code of Ethics (2012)

A newsletter issue explaining how the NADSP Code of Ethics, adopted in 2001, guides Direct Support Professionals through ethical dilemmas at work. (Publication Date: January 01, 2012)

Collaborators: National Alliance for Direct Support Professionals

Staff Recruitment, Retention, & Training Strategies for Community Human Services Organizations (2012)

A 15-chapter textbook and how-to-guide helping organizations to select and implement strategies that address the challenges of recruiting, retaining, and training Direct Support Professionals. (Publication Date: January 01, 2012)

Staff: Amy S Hewitt, Sheryl A Larson

DSPs and Technology (2011)

A newsletter issue encouraging Direct Support Professionals to think about how to use technology to more effectively support individuals with disabilities. (Publication Date: June 01, 2011)

Staff: Amy S Hewitt

Collaborators: National Alliance for Direct Support Professionals

Leadership in the History of the Developmental Disabilities Movement Wiki (2011)

This interactive multi-media database profiles key leaders in the developmental disabilities movement. Video presentations include features of effective leadership and styles of leadership required for sustainable change. Supporting content provides historical trends, public and professional perceptions, and the evolving context of services available to people with disabilities. The wiki format allows users to add and modify content. (Publication Date: March 01, 2011)

Staff: John D Westerman, Shawn C Lawler, Jerry W Smith

Quality Supports, Quality Lives (2010)

A DVD illustrating the need for and importance of the work of Direct Support Professionals (DSP), while also highlighting some of the barriers faced by DSPs, such as low pay, lack of affordable health insurance, and insufficient training. The Bureau of Labor Statistics projects that one million new DSPs will be needed by 2016. DSPs support individuals with disabilities, people with chronic health conditions, and older adults so they can live, work and participate fully in their communities. Direct Support Professional job titles vary, and include in-home support worker, personal assistant, home health aide, job coach, direct support worker, and independent living skills instructor. These supports are essential across the lifespan to ensure that people who rely on supports can live healthy, safe lives. However the barriers lead to high turnover among DSPs, creating a workforce crisis that, combined with the aging of the nation, needs immediate attention from our nation's policymakers. The audience for this video is provider agencies, DSP networks, disability organizations, and those interested in improving the workforce. A portion of the proceeds from this video supports the National Alliance for Direct Support Professionals (NADSP). (Publication Date: January 01, 2010)

Staff: Jerry W Smith

Final Report: National Training Institute for Frontline Supervisors (2007)

A report describing a project that refined, tested, and delivered a "Train-the-Trainer" model to the National Training Institute for Frontline Supervisors. The project also provided a distributed learning, technical assistance and consulting model to assist community human service employers, families and consumers nationwide to recruit, retain, and train direct support professionals and frontline supervisors. (Publication Date: September 30, 2007)

Staff: Amy S Hewitt, Nancy J McCulloh, Sheryl A Larson

National Validation Study of Competencies For Frontline Supervisors and Direct Support Professionals (2007)

A report summarizing a study of the competencies needed by Frontline Supervisors (FLS) and Direct Support Professionals (DSPs) supporting people with intellectual and developmental disabilities. It includes a description of training needs, and timing of training for FLS and DSPs. Using survey methodologies, the study validated nationally the results of two comprehensive Minnesota analyses of competencies needed by DSPs and FLS, extending the existing analyses by sampling DSPs, FLS and managers in 77 agencies in five states. (Publication Date: April 01, 2007)

Staff: Amy S Hewitt, Susan N ONell, Sheryl A Larson

You Know That it's Got to be Dedication That I am Still Here: The Experiences of Direct Support Professionals During Hurricanes Katrina and Rita, and Aftermath (2007)

A report describing the experiences of Direct Support Professionals (DSPs) who worked in New Orleans between August 2005 and May 2006 - before, during, and after Hurricanes Katrina and Rita. In 2006, the University of Minnesota was asked to conduct a series of interviews and focus groups with staff from two programs of the Volunteers of America (VOA) of Greater New Orleans: Supported Living Services (offering family and semi-independent living supports to adults and children with disabilities) and Community Living Services (offering group homes for adults and children with developmental disabilities). The purpose of the interviews was to learn what happened during the hurricanes, what worked and didn't work for DSPs and those they supported in relation to the evacuation, why the DSPs returned to New Orleans, and DSP recommendations for future disaster preparation and response. (Publication Date: March 31, 2007)

Staff: Amy S Hewitt, Sheryl A Larson, Jennifer A Hall-Lande

Collaborators: Volunteers of America of Greater New Orleans

We Get It Done: Working as a Direct Support Professional (2007)

A video about and for Direct Support Professionals (DSPs) -- service professionals entrusted with the immense responsibility of assisting people with intellectual and other developmental disabilities to live rich and fulfilling lives. The expectations of DSPs are demanding, complex, and always evolving. *We Get it Done: Working as a Direct Support Professional* clearly illustrates this everyday work for New Yorkers in a variety of residential and vocational settings and provides first-person stories and advice from real DSPs. Produced by RTC Media for the New York State Association of Community and Residential Agencies. (Publication Date: January 15, 2007)

Staff: Jerry W Smith

Higher Ground: The Dedication of Direct Support Professionals During and After Hurricanes Katrina and Rita (Brief) (2007)

A brief summarizing the report, *You Know that it's Got to be Dedication that I am Still Here: The Experiences of Direct Support Professionals During Hurricanes Katrina and Rita, and the Aftermath*. It describes the experiences of Direct Support Professionals (DSPs) who worked in New Orleans between August 2005 and May 2006 - before, during, and after Hurricanes Katrina and Rita. The full length report is available at [http://ici.umn.edu/products/docs/NOLAFinalReport.pdf](http://ici.umn.edu/products/docs/NOLAFinalReport.pdf). (Publication Date: January 01, 2007)

Staff: Amy S Hewitt, Sheryl A Larson, Jennifer A Hall-Lande

Collaborators: Volunteers of America of Greater New Orleans

Higher Ground: The Dedication of Direct Support Professionals During and After Hurricanes Katrina and Rita (DVD) (2007)

A documentary film telling the stories of some of the heroic Direct Support Professionals from New Orleans who, despite long hours, low pay, and tremendous stress and trauma, continued to provide support services during and after the storms while often not knowing the fate of their own families. For months, these dedicated women and men put others before themselves, providing care and support with improvised resources. For these heroes of New Orleans, being a direct Support Professional is much more than a job. A preview of the 47-minute DVD is online at [www.highergroundthemovie.org](http://rtc.umn.edu/rtcmedia/higherground/). (Publication Date: January 01, 2007)

Staff: Jerry W Smith

Collaborators: Volunteers of America of Greater New Orleans

Find, Choose and Keep Great DSPs (2006)

A pair of easy-to-use toolkits helping families and people with disabilities find quality, caring, and committeed Direct Support Professionals (DSPs). There are two different versions of the tookit: one for people with disabilities and one for their family members and support providers. These toolkits, which can be used together or separately, provide: * Information on where in the community individuals and families can find the best DSPs to meet their needs. * Information on how individuals and families choose the best DSP for their needs, including how to develop a realistic job preview. * Information on how to train and support DSPs in the job so they stay longer. * A CD that provides worksheets, sample realistic job previews, and other resources. (Publication Date: January 01, 2006)

Staff: Amy S Hewitt, Nancy J McCulloh

Direct Support Professional Recruitment Toolkit (2004)

A resource helping human service employers recruit and retain quality Direct Support Professionals (DSPs). This resource provides tools to create an exciting, dynamic recruitment plan, resulting in a large pool of qualified applicants. The toolkit, which may be used by agencies, individuals, families, consortia, and organizations, provides: * Information on how to develop a marketing strategy and recruitment plan that meets each employer's unique needs. * Information on where to find people who make great DSPs. * Samples of effective recruitment tools designed to reach target niche groups. * A CD-ROM (PC/Mac) with templates that can be customized to produce professional, eye-catching materials. (Publication Date: January 01, 2004)

Quality Mall (2004 - Present)

An interactive database providing an online clearinghouse of over 3,500 resources from around the country related to person-centered services and supports for persons with intellectual and developmental disabilities. For use by individuals with disabilities, families, advocates, government officials, and service providers, it covers a wide variety of topical areas related to community participation and inclusion, and quality of life. Quality Mall is managed by the Institute's Research and Training Center on Community Living. (Publication Date: January 01, 2004)

Staff: Claire Cunningham, Angela N Amado, Jerry W Smith, Julie E Kramme, John G Smith

Documentation (2004)

A newsletter issue addressing the documentation process for Direct Support Professionals, including writing daily notes about how they are supporting an individual with disabilities, charting goals and objectives, and writing in staff communication logs. (Publication Date: January 01, 2004)

Staff: Amy S Hewitt, Nancy J McCulloh

Collaborators: National Alliance for Direct Support Professionals

Coping with Disaster (2003)

A newsletter issue for Direct Support Professionals offering various perspectives on effectively supporting individuals with disabilities as they cope with disaster and its aftermath. (Publication Date: January 01, 2003)

Staff: Amy S Hewitt, Nancy J McCulloh

Collaborators: National Alliance for Direct Support Professionals

Legislative Advocacy (2002)

A newsletter issue for Direct Support Professionals offering various perspectives on effectively supporting individuals with disabilities by advocating for them and their issues through the legislative process. (Publication Date: December 01, 2002)

Staff: Amy S Hewitt, Lynda L Anderson

Collaborators: National Alliance for Direct Support Professionals

Changing Roles (2002)

A newsletter issue for Direct Support Professionals offering various perspectives on effectively supporting individuals with disabilities as they move into their communities, gain control of their resources and services, and decide their lives for themselves. (Publication Date: January 01, 2002)

Staff: Amy S Hewitt, Lynda L Anderson

Collaborators: National Alliance for Direct Support Professionals

Ethics (2001)

A newsletter issue for Direct Support Professionals offering various perspectives on effectively - and ethically - supporting individuals with disabilities. (Publication Date: December 01, 2001)

Staff: Amy S Hewitt, Lynda L Anderson

Collaborators: National Alliance for Direct Support Professionals

The Peer Empowerment Program (PEP): A Complete Toolkit for Planning and Implementing Mentoring Programs Within Community-Based Human Services Organizations (2001)

A planning guide and curriculum for supervisors and agency staff focusing on socialization and skill development for all employees. Includes Program Coordinator Guide, Facilitator Guide, and Learner Guide. (Publication Date: January 01, 2001)

Staff: Amy S Hewitt, Susan N ONell, Sheryl A Larson

Removing the Revolving Door - Strategies to Address Recruitment and Retention Challenges (2001)

A curriculum targeting frontline supervisors and managers regarding the use of effective recruitment, retention, and training strategies. Includes Facilitator Guide and Learner Guide. (Publication Date: January 01, 2001)

Staff: Amy S Hewitt, Susan N ONell, Sheryl A Larson

The Power of Diversity: Supporting the Immigrant Workforce (2001)

A curriculum helping supervisors and other agency staff find, support, and retain immigrant workers. Includes Facilitator Guide and Learner Guide. (Publication Date: January 01, 2001)

Staff: Amy S Hewitt, Lynda L Anderson, Susan N ONell

Teamwork (2001)

A newsletter issue for Direct Support Professionals offering various perspectives on effectively supporting individuals with disabilities through teamwork by interacting with their co-workers, participating on their consumers' support teams, and becoming involved in agency-wide teams. (Publication Date: January 01, 2001)

Staff: Amy S Hewitt, Lynda L Anderson

Collaborators: National Alliance for Direct Support Professionals

Credentialing (Spring 2000)

A newsletter issue for Direct Support Professionals offering various perspectives on effectively supporting individuals with disabilities by gaining the credentials to do so. (Publication Date: April 01, 2000)

Staff: Amy S Hewitt, Susan N ONell

Collaborators: National Alliance for Direct Support Professionals

Diversity (Winter 2000)

A newsletter issue for Direct Support Professionals offering various perspectives on effectively supporting diverse individuals with disabilities. (Publication Date: January 01, 2000)

Staff: Amy S Hewitt, Susan N ONell

Collaborators: National Alliance for Direct Support Professionals

Complex Needs (Summer 1999)

A newsletter issue for Direct Support Professionals offering various perspectives on effectively supporting individuals with disabilities with complex needs. (Publication Date: August 01, 1999)

Staff: Amy S Hewitt, Susan N ONell

Collaborators: National Alliance for Direct Support Professionals

Self-Determination (Spring 1999)

A newsletter issue for Direct Support Professionals offering various perspectives on effectively supporting individuals with disabilities as they decide for themselves how to spend their lives. (Publication Date: April 01, 1999)

Staff: Amy S Hewitt, Susan N ONell

Collaborators: National Alliance for Direct Support Professionals

International Issue (Winter 1999)

A newsletter issue for Direct Support Professionals (DSPs) showing how DSPs in other countries effectively support individuals with disabilities. (Publication Date: January 01, 1999)

Staff: Amy S Hewitt, Susan N ONell

Collaborators: National Alliance for Direct Support Professionals

Communication (Spring 1998)

A newsletter issue for Direct Support Professionals offering various perspectives on effectively supporting individuals with disabilities by communicating better with them. (Publication Date: April 01, 1998)

Staff: Amy S Hewitt, Susan N ONell

Collaborators: National Alliance for Direct Support Professionals

Change (Winter 1998)

A newsletter issue for Direct Support Professionals offering various perspectives on effectively supporting individuals with disabilities as they cope with change. (Publication Date: January 01, 1998)

Staff: Amy S Hewitt, Susan N ONell

Collaborators: National Alliance for Direct Support Professionals

Training (Spring 1997)

A newsletter issue for Direct Support Professionals showing how training can help them more effectively support individuals with disabilities. (Publication Date: April 01, 1997)

Staff: Amy S Hewitt, Susan N ONell

Collaborators: National Alliance for Direct Support Professionals

Relationships (Winter 1997)

A newsletter issue for Direct Support Professionals showing how building relationships can help them more effectively support individuals with disabilities. (Publication Date: January 01, 1997)

Staff: Amy S Hewitt, Susan N ONell

Collaborators: National Alliance for Direct Support Professionals

Premier Issue (Fall 1996)

A newsletter issue for Direct Support Professionals offering various perspectives on effectively supporting individuals through this and future issues of the series. (Publication Date: October 01, 1996)

Staff: Amy S Hewitt, Susan N ONell

Collaborators: National Alliance for Direct Support Professionals