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Below are links to a variety of assessment, training and other resources related to recruitment and retention of Direct Support Professionals.
A newly published guidebook to help with the three most challenging issues facing community human services organizations.
View/download a brochure/ order form-PDF (2.08 MB)
An RJP is a recruitment strategy used to give potential employees detailed and balanced information about job expectations, the employer, and the worksite, so they can make an informed decision about accepting a job offer from the employer.
Purchasing Options
Option 1: Direct Support: A Realistic Job Preview
$80 (VHS) and $85 (DVD).Both include a Realistic Job Preview User's Guide.
Option 2: Basic Customization
Cost:$1,800,includes 5 copies in DVD or VHS
We will make high-resolution scans of pictures you provide (20-25 images), featuring your agency and direct support professionals at work, and incorporate them into the program in a separate section highlighting the work, mission, and job expectations of your agency. We will also provide professional narration and help you in composing a script for this purpose.
Option 3: Deluxe Customization
Cost:$4,500 plus travel and accommodations, incudes 10 copies in VHS or DVD
We will travel to your location and provide one full day of professional video production, interviewing the agency director or other executive staff, and shooting coverage of various direct support professionals at work. The interview and footage will be edited into a new section of the program highlighting your agency's work, mission, and job expectations for new staff. We will also intercut this footage into the overall program, including your DSPs prominently in the video.
View/Download a flyer/order form for the RJP Video
This poster describes a set of workforce principles developed by the National Alliance for Direct Support Professionals (NADSP) to encourage organizations and individuals to adopt policies and practices that result in a competent, committed direct support workforce. Poster is 16" x 20", metallic green and black. Produced by NADSP in collaboration with the Institute on Community Integration's Research and Training Center on Community Living.
Developed by the National Alliance for Direct Support Professionals (NADSP), the Code is intended to serve as a straightforward and relevant guide for DSPs as they resolve the ethical dilemmas they face every day, and encourages them to achieve the highest ideals of the profession.
Code of Ethics products include brochures, which provide the entire text of the Code, and poster and wallet cards which provide a quick-reference version.
Read the full text of the Code of Ethics.
The Direct Support Professional Recruitment Toolkit arms individuals, families,
consortiums, and organizations with the marketing tools they need to attract and
recruit quality staff into direct support roles. Traditional sources for employee
recruitment including newspaper ads, brochures, and flyers, have frequently been
generic and flat. This tool changes that approach into a dynamic and targeted
recruitment campaign for human service agencies and those who direct their own
supports.
Target Marketing
Target marketing is essential to attract the quality staff you desire. Although many
employers are aware of what target marketing is, they find it difficult and time
consuming to create a different marketing campaign for the different groups of
people they wish to attract for employment. The targeted groups include: stay at
home moms/dads, college students, Gen-Yers, seniors, faith-based communities,
Spanish-speaking communities, and displaced workers.
Customization
The Direct Support Professional Recruitment Toolkit is designed to be customized
to reflect you or your organization's mission, vision,and values as well as your
logo, and contact information for interested applicants. The Direct Support Professional
Recruitment Toolkit includes brochures, flyers, newspaper ads, and recruitment cards
for each of the seven target marketing groups. Materials are provided to
you on a CD-rom in both Microsoft Word™ and Adobe PageMaker™ formats.
View/Download a flyer/order form for the Toolkit
Assessments
Retention Trends
- Status and Outcomes (PDF) - Helps to determine your success in recruitment and retention efforts.
- Assessing Retention Outcomes (PDF) -
This document and form will help you to determine your turnover and vacancy rates to choose strategies for retention, identify reasons your agency experiences
turnover, and provide a benchmark for how well current interventions are working.
Attitude or Opinion Surveys
- New Staff Survey (PDF) - This survey assesses the extent to which a new
employee's experiences matched his or her expectations. Averages scores of less than 4 on the five point scales identify areas
in which better information should be provided during the hiring process.
- Staff Satisfaction Survey (PDF) - The first page of this survey is a
general satisfaction survey for staff. Items on which fewer than 80% of the respondents say the organization is good
or excellent are areas where changes may be needed. The second page of this survey summarizes opinions about the best aspect
of organizations, what organizations can do differently to help people in their jobs, factors that make people want to leave
and factors that make employees want to stay at the organization. The response choices were developed based on open ended
responses to these questions from several hundred direct support professionals in several studies.
- Exit Survey (PDF) - This is an adaptation of the staff satisfaction
survey specifically designed to learn the opinions of staff who are leaving. Because the questions are parallel, scores can
be compared to those for staff who are current employees.
- Training
Experiences Satisfaction Survey (PDF) - This survey focuses
specifically on satisfaction with training.
Performance or Training Assessments
Cost or Benefit Analyses
- Market Analysis Survey (PDF) - This survey can be used to learn about the
demographic and work characteristics of employees in an organization, county, or state. It was devleoped for use in Ohio for
a recruitment campaign.
- Recruitment Source Effectiveness (PDF) - This chart can be used to evaluate the effectiveness
of recruitment strategies. Use this form to calculate which recruitment source yielded the highest percentage of actual hires.
- Effect of Recruitment Sources on Retention (PDF) - This chart can be
used to determine which recruitment sources yielded the greatest percentage of new hires who stayed in the organization
for at least a year.
- Effecitveness of Recruitment and Hiring Bonuses (PDF) - This chart can be used
to calculate whether people who received a bonus were more likely to stay than people who did not receive a bonus.
- Checklist of Effective Recruitment Strategies (PDF) - This chart
can be used to assess how many creative strategies this organization is using now, the extent to which those strategies
are working, and whether the organization would like to start using the strategy in the future.
Training Resources
Other Resources
-
Frontline Initiative - Read current and back issues of the official newsletter of The National Alliance for Direct Support Professionals (NADSP).
- Realistic Job Preview Overview (PDF) - Realistic Job Previews (RJP) are any
method an agency or business uses to help prospective employees get a balanced picture of the positive and negative aspects
of the work they will be doing and the organizational climate, prior to the offer of a position. This overview compares
various RJP methods.
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Direct Support: A Realistic Job Preview - Read about or order a copy of this professionally
produced 22-minute video illustrating the real, everyday work of direct support professionals.
- Structured Interview Questions (PDF) - Sample questions for personnel reviews
based on the Community Support Skill Standards.
- Agency Plan Hints and Sample (PDF) - Agency Plan Hints and Sample is a tool
to use when completing your agency plans. We have also included a sample plan in this docment for review. It will help you
think about many of the things you need to include or at least think about when preparing your specific agency plan.
- QualityMall.org-Staffing Store -
Quality Mall is a web site that contains categorized, searchable information about person-centered supports for people with developmental disabilities.
The Staffing Store is an area of Quality Mall that is dedicated to information about the people who provide direct support and other services to people with developmental disabilities.
- Continuity of Care: Relation between staff ‘turnover’ and quality of care in residential services in the Netherlands (PDF) -
Copy of a presentation given by Dr. Wil H.E. Buntinx, Department of Health Organization, Policy and Economics, Maasricht University, Maastricht, Netherlands at the AAMR International Summit for the Alliance on Social Inclusion held in May, 2006.
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