Frequently Asked Questions
Project Participants
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The National Training Institute for Frontline Supervisors (NTIFFS) is a frontline supervisory training grant project designed to improve recruitment and retention throughout the United States of Direct Support Professionals (DSPs), who are competent and confident in the skills needed to provide quality supports and services to individuals with developmental and other disabilities.
Description, Benefits, and Commitments
Community human service employers, families and consumers across the country are experiencing difficulties finding and keeping DSPs who can provide quality supports to people with developmental and other disabilities. This project will refine, test and deliver a National Training Institute for Frontline Supervisors using a "train the trainer" model and a technical assistance and consulting model to assist community human service employers, families and consumers from across the country to recruit, retain, and train DSPs and frontline supervisors. The project will assist five agencies, organizations, or coalition participants in identifying and managing their personnel and workforce challenges. Organizations participating in the project will develop and refine skills and intervention strategies in supporting and training frontline supervisors to maintain highly effective workforce development approaches.
Benefits of participating in NTIFFS and the technical assistance project…
- A chance to shape and participate in a national plan to address direct support workforce challenges.
- A chance to hear and share information about working intervention strategies to improve recruitment and retention of DSPs.
- A chance to participate and receive technical assistance to overcome barriers to recruitment and retention (including up to two on-site consultations as well as teleconferences, e-mail, and web-based consultations).
- A chance to participate in training sessions and the National Training Institute for Frontline Supervisors that teach intervention strategies for improving recruitment and retention outcomes as well as how to train others, provide technical assistance and consult on these challenges (including scholarships for participation in National Training Institutes for Frontline Supervisors and travel expenses).
To participate in this project the employer must commit in writing to a three year intervention effort and…
- Identify two or three organization representatives who will coordinate project activities within the agency.
- Attend all training and technical assistance activities.
- Commit funds to partially support the travel of organizational representative to attend training sessions held in Minnesota.
- Commit to assess agency workforce development challenges at the beginning of the project and at least annually thereafter.
- Commit to provide training on the "Removing the Revolving Door" curriculum to a regional group within a state of at least ten to twenty-five frontline supervisors in year two or three of the project.
- Commit to provide technical assistance to the frontline supervisors participating in the regional group trainings to select, develop and implement at least one new workforce development intervention in the worksites they supervise.
- Commit to deliver the "train the trainer" and technical assistance model at the end or following the project to others in his/her region.
Purposes and Activities
The project develops methods and procedures that maximize efforts by community human service organizations, families, and consumers to find and keep a highly qualified and competent workforce. The project will…
- Assist participants to assess recruitment and retention challenges.
- Provide web-based training on recruitment and retention intervention strategies.
- Conduct two NTIFFS for ten to twenty-five participating organization or coalition representatives.
- Support organization representatives to provide regional trainings to 70–100 frontline supervisors on recruitment and retention intervention strategies.
- Provide technical assistance support and training both on-site and via remote efforts to participating organization representatives.
- Support organization representatives to provide technical assistance support and training for frontline supervisors with in their region.
- Support ongoing follow-up measurement to assess the effectiveness of interventions and to guide future intervention work.
- Develop products and reports to share outcomes with policymakers, provider agencies and other interested parties.
- Maintain a national technical assistance Web site for frontline supervisors, managers, and agency administrators on staff recruitment, retention and training techniques and tools.
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